FAQs


How does my purchase help US veterans?

We are delighted to be working in partnership with the Invictus Games Foundation, whose mission is to inspire recovery and support rehabilitation using the power of sport, and to deliver a wider understanding and respect for those who serve their country. Your purchase will help to ensure support for wounded, injured and sick servicemen and women of today.

Profits will also go to other US and UK charities which support former servicemen and women and we are honored that the 10" Soldier Silhouette is manufactured and packaged by veterans.

How much does shipping cost and how long will it take?

Shipping for both types of Soldier Silhouettes takes 4 weeks and is included in the price.

I don't have a credit card to pay with. Will this be a problem?

Paypal accept debit cards as one of the other payment options. As you progress from your cart through to checkout you will see the option to pay with Paypal and you won't need to create an account.

 Where do you deliver to? 

We want as many people as possible to be able to support veterans and wounded, injured and sick serviceman so we ship to the entire USA.

What taxes are applied to my purchase?

Any and all taxes are automatically calculated. We ship from the UK so on larger items there may be import duty when you receive the goods. 

You can find our W8-BEN-E form here.

I made an order but I want to change it. What can I do?

Make sure you contact us within 24 hours or we may be unable to change the order. 

How do I find out more information?

You can also find out more information on our site at www.therebutnotthere.com or by subscribing to our mailing list or following us on social media. This way you can find out about more key project dates.

Read our Privacy, Data and Cookies Policy here: https://therebutnottherestore.com/pages/privacy-and-cookie-policy